Not All Customers Are Created Alike

Web Psychographics Play A Key Role In Gaining Competitive Advantage.

Today, usability is key to the success of your web site because more users are coming to find specific information, interact with your databases, contact your people, and use your services. That’s why segmentation, the concept of grouping people with similar demographics and psychographics together, has become a critical component in web development and design. The combination of demographic and psychographic information can provide valuable insights into your best customers – allowing you to find more like them.

Demographics looks at characteristics of people that include age, income, education, occupation, household size, home ownership and home value, among other factors. Psychographics delves deeper into people's lifestyles and behaviors, including their interests and values.

The information you glean from a journey into your target audience's brain is often key to your marketing efforts, particularly the positioning of your product or services. It includes the audience's activities, interests, and opinions. You have to work through behavioral factors, economic factors, and even interpersonal factors to get to the root of purchasing behavior.

Yet, customization and personalization are key factors in today’s marketing. It seems to fly in the face of segmentation theories. That’s why psychographics plays an even greater role in web marketing because it can help craft powerful messages - each directed at specific target audiences and each pinpointed to their specific psychographic profile.

A methodology preferred for web marketing development is to create user personas based on psychographics.  A persona is a user archetype you can use to help guide decisions about product features, navigation, interactions, and even visual design. By designing for the archetype—whose goals and behavior patterns are well understood—you can satisfy the broader group of people represented by that archetype. In most cases, personas are synthesized from a series of ethnographic interviews with real people, then captured in 1-2 page descriptions that include behavior patterns, goals, skills, attitudes, and environment, with a few fictional personal details to bring the persona to life. For each product/service, or sometimes for each set of tools within a product/service, there is a small set of personas, one of which is the primary focus for the design.

It's easy to assemble a set of user characteristics and call it a persona, but it's not so easy to create personas that are truly effective design and communication tools. Here are some tips from persona gurus to help you perfect them: (1) Personas represent behavior patterns, not job descriptions; (2) Keep your persona set small; (3) Your marketing and sales targets may not be your design targets; and (4) Add life to the personas, but remember they're design tools first.


That’s why, whenever the science of web marketing is vital to your future, FireWolf is the solutions provider of choice. Consider the qualities that have established FireWolf team as the leader in web marketing, and join a world of satisfied clients

FireWolf builds end-to-end, web-enabled marketing infrastructures that keep up with your ever-changing needs – no matter how complex the environment. FireWolf can also provide many other strategic business advantages, including the ability to serve as a powerful yet economical platform for business, marketing and sales improvements.